Returns Policy

At LANJO AROMA, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our returns policy below.

1. Returns

Eligibility

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • You must have a receipt or proof of purchase.

Time Frame

  • You have 30 calendar days from the date of purchase to initiate a return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items purchased on clearance or sale
  • Gift cards
  • Personalized or custom-made candles

3. Return Process

Steps to Initiate a Return

  1. Contact Us: Please email our customer service team at titian@lanjoaroma.com or call us at +86 15208235290 to initiate a return. Provide your order number and reason for the return.
  2. Approval: Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
  3. Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Affix the return shipping label to the package.

4. Refunds

Processing Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

Shipping Costs

  • Original shipping costs are non-refundable.
  • If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs. For all other returns, you will be responsible for paying the return shipping costs.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at titian@lanjoaroma.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund as quickly as possible.

7. Contact Us

If you have any questions about our returns policy, please contact us at:

Email: titian@lanjoaroma.com
Phone: +86 15208235290

Thank you for shopping with LANJO AROMA. We appreciate your business and are here to ensure you have a positive experience with our products.

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